Support and Service
Technical help, spare parts and maintenance guidance for Winscolor printers.
Overview
Support covers installation, operator training, spare parts and troubleshooting. Send the machine model, a photo of the issue and the error message to get a faster answer.
Key facts
| Spare parts | Printheads, filters, dampers, lamps, boards |
|---|---|
| Technical support | Remote diagnosis by email and video call |
| Training | Operator training on site or remotely |
Spare parts catalogue (placeholder)
Photos and part numbers for common consumables: printheads, filters, dampers, lamps and boards. Needed before the support page can answer part-number questions.
To supply: service team ยท design: parts grid with part numbers
Talk to Winscolor
Send the material, sheet size and output target for a model recommendation.
Contact salesFrequently asked questions
How do I report a technical problem?
Send the model, a photo or video, and the error message to sales@flatbeduvprinter.com.
Are spare parts available after the warranty?
Yes, printheads, filters, dampers and lamps are supplied from Jinan.
Is on-site service available?
On-site service is quoted per location; remote diagnosis is included with support.
Do you provide operator training?
Training is provided on site at commissioning, with remote follow-up available.
Where can I find maintenance intervals?
The machine manual lists daily, weekly and monthly tasks; ask support for a copy if it is missing.